Before using any of the Trust WP services, you are required to read, understand and agree to these terms. You may only create an account after reading and accepting these terms.
Acceptance Of Terms
Description Of Service
The Site is an online service offering WordPress maintenance packages, WordPress tweaks and WordPress design to operators of websites running WordPress. Services include, but are not limited to, any service and/or content Trust WP makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.
Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of Trust WP. Trust WP reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.
Trust WP service maintenance packages do not support multi-site WordPress installations.
As a condition to using WordPress Maintenance Services (Maintenance Packages) and WordPress Tweaks, you are required to open an account with Trust WP and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Trust WP account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your Trust WP account.
Services are available only to individuals who are at least 18 years old.
Release And Indemnity
You hereby expressly and irrevocably release and forever discharge Trust WP, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.
You hereby agree to indemnify and hold harmless Trust WP, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account or Trust WP Username and password, or (iii) any violation of any rights of a third party.
Limitation Of Liability
In no event shall Trust WP be liable under contract, tort, strict liability, negligence or other Legal theory with respect to the site, the service or any content (i) for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.
Trust WP, trustwp.com and other Trust WP graphics, logos, designs, page headers, button icons, scripts, and service names are intellectual property of Trust WP. Trust WP’s intellectual property may not be used in connection with any product or service without the prior written consent of Trust WP.
TWEAKS, SUPPORT REQUESTS & REASONABLE — USE
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please email firstname.lastname@example.org.
Each request for a WordPress Tweak is subject to a maximum of 45 minutes of development. The effort required for development is exclusively determined by the Trust WP management. For work outside of the scope of the Trust WP 45 minute development agreement (Single Tweak), Trust WP management will break it down to a series of single tweaks and send it back to you for confirmation before we proceed. Trust WP also may provide alternative solutions to the client including referral to the Trust WP partner network for solutions.
Trust WP provides 24/7 support, but provides no guarantee either express or implied on the timeframe of when a support request can or will be resolved.
Your requests are subject to approval by Trust WP management or by its assigned agent.
NATURE OF TWEAKS
Tweaks should fall within the following categories.
• Styling elements with CSS
• Content population & image manipulation
• Creation of basic graphics (e.g. buttons, banners, etc.)
• WordPress consulting (advice and support)
• Theme/plugin audits
• Plugin installation and implementation
If you are unsure about whether or not a Tweak meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.
Examples of Tweaks which shall not meet Trust WP management approval for support:
• Website redesign
• Landing page design
• Custom plugin development
• Custom theme development
• Search marketing/SEO services
Any tweak deemed by Trust WP management to exceed 45 minutes effort, we will break it down to a series of single tweaks and send it back to you for confirmation before we proceed.
Certain services available may include materials from third parties. Trust WP may provide links to third-party websites as a convenience to you. You agree that Trust WP is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Trust WP is not in any way responsible for any such use by you.
Termination & Cancellation
Cancellation can occur at anytime. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.
Trust WP may terminate or suspend any and all Services and/or your Trust WP account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Trust WP account, you must Contact us with your termination request at email@example.com. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You can contact us through the contact page or at firstname.lastname@example.org.
You agree that you will pay for the Services, and that Trust WP may charge your payment method for any services purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING TRUST WP WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES.
Your total price will include the price of the product but expressly excludes any applicable taxes; such service tax is based on the bill-to address and the applicable tax rate in effect at the time you use the Services. We will charge tax only in such jurisdictions where the Services are taxable.
Prices for the Services may change at any time at Trust WP’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
Trust WP reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, Trust WP will notify you by posting an announcement on the site. What constitutes a material change will be determined at Trust WP’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.
No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind Trust WP in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Trust WP shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Trust WP’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. Trust WP may transfer, assign or delegate the Terms and its rights and obligations without consent. The Terms shall be governed by and construed in accordance with the laws of The United States of America, as if made within California between two residents thereof, and the parties submit to the exclusive jurisdiction of California courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein.